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Support

Chartilo  ·  Help & contact


Need a hand with Chartilo? We're a small team and we read every message.

Email us at

We aim to reply within a couple of business days.

Common questions

Is Chartilo financial advice?

No. Chartilo is for education and information only. It never tells you what to buy or sell — no signals, no recommendations. Trading involves significant risk of loss, and every pattern can fail. Always do your own research.

Do I need an account?

No. Every feature works signed out, with your data stored on your device. Signing in is optional — it only backs up and syncs your progress across devices via a passwordless email link.

How do I delete my account and data?

Open the app, go to the You tab → profileDelete account. This permanently removes your synced data. If you only ever used Chartilo signed out, nothing was ever uploaded. You can also email us to request deletion.

My trades / progress didn't sync

Make sure you're signed in on both devices with the same email. Sync runs when the app is open and online — reopen the app and give it a moment. If it still won't sync, email us with your account email and we'll take a look.

Some markets show "arriving" instead of live data

Live crypto prices are available today. Some stock and forex sections are being rolled out and honestly display as "arriving" rather than showing placeholder data. They'll light up in a future update.

Legal

Privacy Policy  ·  Terms of Use

Chartilo is for education and information only and is not financial advice. Trading involves significant risk of loss.
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